HELP

Search for frequently asked questions below.

FAQ

A qualifying receipt is a receipt showing the purchase of a Sudocrem or Aleva product made between October 2, 2026, and September 30, 2027.

Keep your receipt after making your purchase. Follow the instructions to take a photo and upload your receipt to earn 3 game plays for every qualifying receipt.

Sudocrem and Aleva products can be purchased at retailers where these products are sold. Find where to buy Sudocrem.

Bonus Codes can be found on the Sudocrem's social media pages (Find us on Facebook and Instagram ), plus at Sudocrem live events and conferences. Every bonus code entered earns 1 game play for a chance to WIN!

If you have won an Instant Prize, you will be notified on screen with instructions on how to claim your prize.

To claim your prize, you must complete the required Release Form. Be sure to provide complete, correct, and accurate information when filling out the form to help avoid delays in processing your prize.

Create a free email via Gmail or Outlook to sign up.

To update your information, and click 'My Account'. If you need further assistance, email us at support@sudocremscanandwin.ca

A CSRF token message appears when a security check fails. Please refresh the page and try again, or log out and log back in to continue.

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  • Persistent issues? Contact us at support@sudocremscanandwin.ca

  • Contest Starts: October 1, 2026
  • Contest Ends: September 30, 2027

See Official Rules for full details.

  • Click here to remove yourself from the contest.
  • Please note that any ballots earned will be removed from our draws. Any Instant Prizes associated with these ballots that have not yet been awarded will also be removed or forfeited.

Receipt Will Not Upload?

Having trouble uploading your receipt? We’re here to help!

Before uploading, please make sure your receipt meets the requirements and follows the photo and file guidelines below.

What to Do If Your Receipt Won’t Upload

1. Check the Error Message

After attempting to upload your receipt, review the error message carefully. It should provide information about why the receipt was not accepted and what you may need to correct.

2. Make Sure Your Receipt Qualifies

Please ensure your receipt meets all of the following requirements:

  • You can upload a maximum of 5 receipts per day.
  • Receipts must be dated between October 2, 2026, and September 30, 2027.
  • The receipt must include an eligible Sudocrem or Aleva product.
  • Only qualifying receipts are eligible.
  • Please refer to the Official Rules for complete eligibility details.

3. Check the File Requirements

When uploading your receipt:

  • Upload one receipt at a time.
  • The file must be less than 10 MB.
  • Accepted file types are: GIF, JPG, PNG, BMP, PDF, and HEIC.

4. Follow These Receipt Photo Tips

For the best results when taking a photo of your receipt:

  • Place the receipt on a flat, clear surface by itself.
  • Hold your phone as straight as possible above the receipt to maintain its natural dimensions.
  • Make sure the entire receipt is visible in the photo.
  • Ensure your camera lens is clean so the image is clear and not blurry.
  • Make sure all important information on the receipt is easy to read.

5. Wait for the Upload to Finish

Please allow the upload process to fully complete before leaving or closing the page. Depending on your connection or file size, the upload may take a little longer.

Do not exit the screen until you receive confirmation that your receipt has been successfully uploaded.

Still Having Trouble?

If you’ve followed the steps above and are still unable to upload your receipt, please email a copy of your receipt to support@sudocremscanandwin.ca. Our team will be happy to look into the issue further and assist you.

Can’t find your answer? We’re here to help!

Click on the button below to send your question to our customer service team, or use the email address below to submit your request and we will get back to you shortly.

support@sudocremscanandwin.ca

Or mail your request to:
Sudocrem Scan and Win Contest, c/o P.O. Box 3009, M.I.P., Markham, ON, L3R 6G4