Search for frequently asked questions below.
A qualifying receipt is a receipt showing the purchase of a Sudocrem or Aleva product made between October 2, 2026, and September 30, 2027.
Keep your receipt after making your purchase. Follow the instructions to take a photo and upload your receipt to earn 3 game plays for every qualifying receipt.
Sudocrem and Aleva products can be purchased at retailers where these products are sold. Find where to buy Sudocrem.
If you have won an Instant Prize, you will be notified on screen with instructions on how to claim your prize.
To claim your prize, you must complete the required Release Form. Be sure to provide complete, correct, and accurate information when filling out the form to help avoid delays in processing your prize.
To update your information, login and click 'My Account'. If you need further assistance, email us at support@sudocremscanandwin.ca
A CSRF token message appears when a security check fails. Please refresh the page and try again, or log out and log back in to continue.
See Official Rules for full details.
Receipt Will Not Upload?
Having trouble uploading your receipt? We’re here to help!
Before uploading, please make sure your receipt meets the requirements and follows the photo and file guidelines below.
What to Do If Your Receipt Won’t Upload
1. Check the Error Message
After attempting to upload your receipt, review the error message carefully. It should provide information about why the receipt was not accepted and what you may need to correct.
2. Make Sure Your Receipt Qualifies
Please ensure your receipt meets all of the following requirements:
3. Check the File Requirements
When uploading your receipt:
4. Follow These Receipt Photo Tips
For the best results when taking a photo of your receipt:
5. Wait for the Upload to Finish
Please allow the upload process to fully complete before leaving or closing the page. Depending on your connection or file size, the upload may take a little longer.
Do not exit the screen until you receive confirmation that your receipt has been successfully uploaded.
Still Having Trouble?
If you’ve followed the steps above and are still unable to upload your receipt, please email a copy of your receipt to support@sudocremscanandwin.ca. Our team will be happy to look into the issue further and assist you.
Click on the button below to send your question to our customer service team, or use the email address below to submit your request and we will get back to you shortly.
Or mail your request to:
Sudocrem Scan and Win Contest, c/o P.O. Box 3009, M.I.P., Markham, ON, L3R 6G4